About Us:

Kadel Labs is a leading IT services company delivering top-quality technology solutions since 2017, focused on enhancing business operations and productivity through tailored, scalable, and future-ready solutions. With deep domain expertise and a commitment to innovation, we help businesses stay ahead of technological trends. As a CMMI Level 3 and ISO 27001:2022 certified company, we ensure best-in-class process maturity and information security, enabling organizations to achieve their digital transformation goals with confidence and efficiency.

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We are seeking a dynamic and experienced Manager for our Customer Success & Business Development department at Bangalore. The ideal candidate should have a minimum of 5 years of experience in Business Development and should possess strong IT industry knowledge, especially in Customer Success & Growth /Sales/Business Development roles. The primary responsibilities of this role include lead generation, business growth, pre-sales efforts, farming, upselling and cross selling.

Role: Manager Customer Success & Business Development

Experience: 4+Years

Location: Udaipur, Banglore

Key Responsibilities:

- · Identify and pursue potential leads and opportunities within the target market segments. Use market research and industry knowledge to identify prospects.
- · Develop and execute strategies to drive business growth, including setting sales targets, developing market penetration plans, and establishing key performance indicators.
- · Create and manage solutioning and pitch decks to effectively present the company's offerings to clients. Collaborate with the technical team to ensure solutions align with client needs.
- · Build and maintain solid relationships with existing clients. Understand their needs and work towards delivering value-added solutions.




- · Identify opportunities for upselling and cross-selling additional products or services to existing clients. Maximize revenue potential from each client relationship.
- · Leverage your extensive experience in IT Customer Solutions Group, Sales, and Business Development to drive success in this role. Stay updated with industry trends and emerging technologies.

Requirements

- · Proven track record in business development, with at least 5 years of experience in a similar role.
- · Strong understanding of the IT services and consulting ecosystem, including global outsourcing models, offshore delivery centers, and enterprise migration programs.
- · Proven experience in digital transformation with focus on data engineering, application modernization, Agentic AI, and cost optimization strategies for enterprise clients.Well-versed on SDLC and deep understanding on emerging trends in Software industry.
- · Excellent communication, negotiation, and interpersonal skills.
- · Demonstrated ability to build and maintain relationships with clients and partners.
- · Experience in lead generation, marketing, and sales strategy development.
- · Previous experience in a "growth escalator" role, contributing significantly to revenue growth.
- · Willingness to travel as needed for client meetings and industry events.
- · Proven track record of achieving and exceeding sales targets.

Benefits

Visit us

· https://kadellabs.com/

· https://in.linkedin.com/company/kadel-labs

· https://www.glassdoor.co.in/Overview/Working-at-Kadel-Labs-EI_IE4991279.11,21.htm

Benefits

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Ability to commute/relocate:
- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:
- Customer Success: 4 years (Required)

Work Location: In person

📌 Manager-Customer Success and Growth (Bengaluru)
🏢 Kadel Labs
📍 Bengaluru