Responsibilities

Managed IT & Cybersecurity

- Serve as a primary technical and relationship point of contact for Managed IT clients.
- Assess prospective clients' current IT environments, challenges, risks, and business requirements.
- Help scope and onboard new Managed IT and cybersecurity clients.
- Coordinate delivery of help desk, endpoint, network, server, cloud, and cybersecurity services.
- Assist clients with Microsoft 365 and related cloud environments.
- Coordinate endpoint monitoring, patching, device management, network monitoring, and server management.
- Help coordinate cybersecurity services including SOC/MDR, email security, backup and disaster recovery, DNS security, threat monitoring, and SIEM where applicable.
- Manage client requests and technical escalations with our service and technology partners.
- Track outstanding issues and ensure clients receive timely communication and resolution.
- Participate in ongoing technology and cybersecurity reviews with clients.
- Identify opportunities to improve clients' technology environments and security posture.

Sales & Business Development

- Participate in prospect meetings and technology discovery calls.
- Build relationships with business owners, executives, and other decision-makers.
- Ask the right technical and business questions to understand how prospective clients currently manage their technology.
- Identify opportunities for Managed IT, cybersecurity, cloud, backup, and related technology services.
- Gather information including users, devices,



servers, locations, networks, cloud environments, and security requirements.
- Recommend appropriate solutions based on each client's actual needs.
- Assist with proposals, scopes of work, presentations, and pricing.
- Clearly explain technical concepts and cybersecurity risks in business-friendly language.
- Follow up with prospects and help move opportunities through the sales process.
- Identify cross-selling and expansion opportunities within existing client relationships.
- Help develop new business through networking, referrals, partnerships, and relationship building.
- Contribute to the overall sales strategy and growth of the Technology Solutions division.

Qualifications

We are looking for someone with experience in Managed IT, cybersecurity, IT consulting, technology sales, or an MSP/MSSP workplace.

The ideal candidate should have knowledge or experience with several of the following:

- Managed Service Provider (MSP) environments
- IT help desk/service desk operations
- Microsoft 365
- Windows environments
- Endpoint management and monitoring
- Networking and infrastructure
- Servers and server management
- Cloud services
- Backup and disaster recovery
- Cybersecurity solutions
- SOC/MDR services
- Email and endpoint security
- SIEM
- RMM/PSA platforms
- Ticketing systems
- Client onboarding
- IT assessments
- Technology consulting
- B2B technology sales

Previous MSP or MSSP experience is strongly preferred.

📌 Managed IT & Cybersecurity Solutions Manager (India)
🏢 Motorcity Digital Marketing
📍 India