Exp Range - 5 to 8 yrs Chennai: Tata Consultancy Services Ltd, Gate – 4, SIPCOT IT Park, Siruseri, Chennai – 603103 Desired Competencies (Technical/Behavioral Competency) Must-Have Minimum 5 mandate details are mandate with two or 3 liners 1. Minimum 7 years of experience in Major Incident Management, with a solid preference for candidates who have worked in the banking or financial services domain 2. ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices.

- Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow).
- Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.
- Highly articulate,



with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders. Good-to-Have Minimum 2 mandate details are mandate with two or 3 liners - Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
- Competence in producing detailed post-incident reviews with actionable recommendations.
- Strong analytical skills to identify trends with common themes and prevent recurring incidents.
- Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
- Ability to work 24/7 in rotational shifts as required for global coverage.

📌 Major Incident Manager_ Walkin Interview (19- Sep-26) (Chennai)
🏢 Tata Consultancy Services
📍 Chennai