Lead Customer Insights and Workforce Management (Pune)

Lead Customer Insights and Workforce Management (Pune)

16 Sep
|
Frido
|
Pune

16 Sep

Frido

Pune

Company Description Frido designs innovative products that improve everyday activities such as walking, sitting, and sleeping. Its award-winning offerings, including wheelchairs, shoe inserts, and seat cushions, have earned Amazon’s Choice and Bestseller recognition in the Indian market. The company’s mission is to help people lead pain-free lives and provide them with the freedom to do more through practical, user-centered solutions.

Frido’s team is focused on continuous innovation, expanding its range of products to improve comfort, mobility, and quality of life for a growing customer base.

What we’re looking for:? 5+ years of hands-on experience in Workforce Management & Service/Customer Analytics

? Solid experience in Forecasting,



Capacity Planning, Staffing, Rostering & Real-Time Management

? Experience managing multi-channel operations – Voice, Chat & Asynchronous channels

? Strong understanding of Contact Drivers, Root Cause Analysis & Customer Insights

? Hands-on experience with SQL / Data Analytics / BI tools

? Experience in D2C, E-commerce, Consumer Products, Retail, Wellness, Lifestyle or similar consumer-focused businesses

? Experience in building WFM processes/functions from scratch will be an advantage

📌 Lead Customer Insights and Workforce Management (Pune)
🏢 Frido
📍 Pune

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