Account management responsibilities include developing solid relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Key Responsibilities:
Serve as the lead point of contact for all customer account management matters
Build and maintain robust, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Assist with challenging client requests or issue escalations as needed
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Upselling and Cross selling of MediBuddy services/products
Qualifications & Skills:
Proven 2-4 years experience in Account Management or KAM or Customer Success in B2B Industry
Proficient level with MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs in a B2B Industry
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities