TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for Role: ITSM - Service Management Experience Range: 5 to 12 Years Location: Chennai Interview Date: 19th September 26 (09:00 AM to 12:00 PM) Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‐1, SIPCOT Information Technology Park Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil Nadu Note-While coming for Walkin:

- · Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies) · Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have: Robust hands‐on experience in

IT Service Management BAU operations Deep knowledge of

ITIL processes with real‐world execution experience Expertise in

ServiceNow ITSM modules and operational reporting Proven experience handling





Major Incidents and service outages Strong governance mindset with focus on

SLA adherence and risk reduction Excellent stakeholder communication and leadership skills Good to Have: ITIL v4 Certification ServiceNow ITSM Certification Experience in BFSI or regulated enterprise environments Exposure to automation and process optimization Essential Own and govern end‐to‐end ITSM BAU operations Incident, Problem, Change, and Request and Knowledge Management processes Act as

Major Incident Manager and drive fast service restoration Track, manage, and report

SLAs, OLAs, and KPIs Drive root cause analysis (RCA)

and problem prevention Ensure process compliance and audit readiness Lead continuous service improvement (CSI)

initiatives Minimum Qualification: 15 years of full-time education Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 ITSM - Service Management 19th September 26 Walkin Chennai
🏢 Tata Consultancy Services
📍 Chennai