**Job Title: IT Specialist

Company: Frodoh** Location: Mumbai, Maharashtra Job Type: Full-time Working Days: 5 days Onsite Experience: 2-4 years About Frodoh Frodoh is looking for a proactive and technically sound IT Executive to join our Mumbai team. The ideal candidate will be responsible for ensuring the smooth functioning of day-to-day IT operations, supporting employees with technical issues, maintaining IT infrastructure, and helping the organization stay secure and productive.

Key Responsibilities

- Provide day-to-day IT support to employees for hardware, software, network, email, and system-related issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
- Manage user accounts, access rights, passwords, and permissions across company systems.
- Troubleshoot LAN, Wi-Fi, internet connectivity, VPN, and other network-related issues.
- Manage IT assets, maintain accurate inventory, and track allocation of laptops and other equipment.
- Coordinate with external IT vendors and service providers for hardware, software, networking, and maintenance requirements.
- Perform regular system updates, software installations, antivirus checks, and basic security maintenance.
- Ensure timely backup of important business data and assist with data recovery when required.
- Monitor IT infrastructure and proactively identify and resolve technical issues.
- Maintain documentation of IT processes, assets, configurations, and support tickets.
- Assist with onboarding and offboarding employees, including system setup, access provisioning, and asset handover.
- Support video conferencing, meeting-room technology, and other workplace IT requirements.




- Follow and help implement company IT policies, cybersecurity practices, and data-security standards.
- Provide basic training and guidance to employees on IT tools, applications, and security best practices.
- Escalate complex technical issues to senior IT personnel or specialized vendors when necessary.

Required Skills & Qualifications

- Bachelor's degree/diploma in Information Technology, Computer Science, or a related field.
- 2-4 years of experience in IT support, desktop support, IT administration, or a similar role.
- Good knowledge of Windows operating systems, Microsoft Office/365, email systems, and common business applications.
- Basic understanding of networking concepts including LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN.
- Hands-on experience with computer hardware, peripherals, printers, and troubleshooting.
- Familiarity with antivirus, endpoint security, software updates, and basic cybersecurity practices.
- Solid troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to prioritize multiple support requests and work independently.
- Strong documentation and organizational skills.

Preferred Skills

- Experience with Microsoft 365 administration.
- Knowledge of cloud-based applications and SaaS platforms.
- Familiarity with IT helpdesk/ticketing systems.
- Basic knowledge of Active Directory/Azure AD or equivalent identity-management platforms.
- Experience managing IT assets and vendors.
- IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent will be an advantage.

Skills: windows,network troubleshooting,it administration,computer hardware troubleshooting,it support,laptops,it,microsoft 365,desktop support management

📌 IT Specialist (Mumbai)
🏢 Frodoh
📍 Mumbai