IT Infrastructure Specialist

Position: IT Infrastructure Specialist

Department: Information Technology (IT)

Experience: 7 - 9 Years

Location: Pune

Position Overview:

We are seeking an IT Infrastructure Engineer-II to manage and optimize our hybrid IT ecosystem. This role focuses on maintaining the stability, security, and performance of our on-premises and cloud-based infrastructure, ensuring reliable operations across our network and server environments.

Responsibilities:

- End-User Support (60% of work):
- Provide advanced technical support to end-users for hardware, software, and peripheral issues.
- Act as the primary escalation point for complex end-user problems to ensure timely resolution.
- Manage endpoint configurations, software deployments, and security compliance on end-user devices.
- Server & Cloud Administration:
- Manage AWS cloud environments, including EC2 compute instances and S3 storage solutions.
- Manage on-premises Windows Server environments, Active Directory/ Domain Services, and virtualization platforms (VMware/Hyper-V).
- Execute patch management processes for systems and endpoints using Microsoft Defender and ManageEngine Desktop Central.
- Manage data protection and disaster recovery strategies using Veeam Backup & Replication.
- Administer the ManageEngine suite (Site24x7, NetFlow Analyzer) for system monitoring and traffic analysis.





- Network Administration:
- Manage enterprise networking using Cisco Meraki dashboard.
- Configure and maintain switches, VLANs, and security policies to ensure network connectivity and performance.

- General IT Operations:
- Support Microsoft 365, Exchange, Intune, and Defender administration.
- Provide technical support and escalation management for complex infrastructure incidents.
- Perform infrastructure health checks, performance tuning, and security hardening tasks.

Required Skills & Qualifications:

- Bachelor's degree in IT, Computer Science, or related field.
- 10+ years of experience in IT infrastructure architecture and operations.
- Cloud & Servers:
- Solid experience with AWS (EC2, S3), Windows Server, Active Directory, and VM solutions.
- Patch Management: Hands-on experience with patch management using Microsoft Defender and ManageEngine Desktop Central.
- Networking: Experience managing Cisco Meraki (Switching, VLAN configuration).
- Tools: Proficiency in Veeam Backup and ManageEngine (Site24x7, NetFlow Analyzer).
- Knowledge of enterprise security (ISO 27001) and IT service management (ITSM)

Preferred Qualifications:

- Certifications: AWS Solutions Architect, VCP, CCNA/CCNP (Meraki focus), ITIL.
- Experience with automation/scripting (PowerShell) for infrastructure tasks

📌 It Infrastructure Specialist (Pune)
🏢 ATA Freight
📍 Pune