Job_Description":"

Rishihood University | Sonipat, Delhi NCR

**About Rishihood University

Rishihood is **India first national transformation university. It prepares learners to solve the big problems of tomorrow. Our transformative education is built on three pillars:

- Personal Impact developing physical, intellectual, emotional, and spiritual strength.
- Skilled Impact building real-world skills through industry-integrated, practice-based learning.
- **Public Impact fostering interdisciplinary thinking and a commitment to nation-building. At Rishihood, we nurture leaders who will transform themselves, their professions, and the nation.

About the Role - IT Assistant Manager (IT & Network Support)

We are looking for an experienced and technically skilled **IT Assistant Manager IT & Network Support to manage and support the organizations IT infrastructure, network, systems, and end-user IT operations. The candidate will be responsible for ensuring the availability, performance, security, and reliability of IT and network services across the campus.

The role will involve managing **LAN/WAN, Wi-Fi, firewalls, switches, IT systems, end-user support, network monitoring, troubleshooting, and IT infrastructure projects . The candidate will also coordinate with vendors, ISPs, and internal teams to ensure timely resolution of IT and network-related issues.

Educational Qualification

- Bachelors degree in **Computer Science, Information Technology, Networking, or a related field . Experience
- 47 years of relevant experience in IT infrastructure, network administration, and IT support.
- Minimum 23 years of experience in a supervisory/team-lead role is preferred.
- **Experience managing enterprise or campus network infrastructure will be an advantage.

Technical Requirements

Network & Infrastructure
- Manage and maintain LAN, WAN, Wi-Fi, switches, routers,



and network infrastructure .
- Configure and troubleshoot FortiGate firewalls, Ruckus Wi-Fi, switches, VLANs, routing, DHCP, DNS, and network services .
- Monitor network performance, bandwidth utilization, availability, and connectivity.
- Troubleshoot network outages, slow internet, Wi-Fi issues, and connectivity problems.
- Manage network segmentation, VLANs, IP addressing, and access control.

- Monitor and maintain network infrastructure across academic buildings, residences, offices, and other campus facilities.
- Coordinate with ISP vendors for internet connectivity, bandwidth, downtime, and service-related issues.
- ****Maintain network diagrams, configurations, IP plans, and infrastructure documentation.

IT Support & Operations

- Manage day-to-day IT support for faculty, staff, learners, and other users .
- Handle hardware and software troubleshooting for laptops, desktops, printers, projectors, AV systems, and other IT equipment.
- Manage IT service requests, incidents, and escalations through the IT Help Desk.
- Ensure timely resolution of IT issues and maintain proper ticket documentation.
- Support user onboarding, device allocation, configuration, and IT asset management.

- **Coordinate with vendors for warranty, AMC, repairs, replacements, and technical support.

Management & Operational Requirements

- Ability to manage an IT support/network team .
- Strong incident management and troubleshooting skills.
- Ability to manage IT projects, installations, upgrades, and infrastructure deployments.
- Good documentation skills for SOPs, network diagrams, asset records, and incident reports****

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Assistant Manager (IT & Network Support) (Sonipat)
🏢 Rishihood University
📍 Sonipat