About the Opportunity A fast-scaling global services firm operating at the intersection of customer experience and international client management, we deliver seamless, culturally intelligent support to enterprise clients across APAC, EMEA, and the Americas. Our customer relations team drives retention, satisfaction, and growth by resolving complex global inquiries, managing escalation pipelines, and building long-term trust across time zones and languages. We’re looking for a proactive, empathetic, and globally-minded professional to elevate our international customer experience.

Role & Responsibilities

- Act as the primary point of contact for international clients, managing end-to-end resolution of complex service, billing, and operational requests.
- Document, triage, and escalate cross-border issues to relevant global teams with clear context and ownership tracking.
- Collaborate with product, billing, and technical teams to resolve escalations while maintaining exceptional customer satisfaction (CSAT) scores.
- Translate and adapt communication styles for diverse cultural and linguistic audiences—ensuring clarity, professionalism, and empathy.




- Monitor and report on recurring international customer pain points to drive product and process improvements.
- Utilize CRM and ticketing systems (e.g., Zendesk, Salesforce) to log, track, and resolve customer interactions with SLA adherence.

Skills & Qualifications

- Must-Have
- Zendesk
- Salesforce CRM
- CRM ticketing systems
- Customer escalation management
- Conflict resolution
- Cross-cultural communication
- Service Level Agreement (SLA) management
- Business English proficiency

- Preferred
- Working knowledge of APAC or EMEA time zones and business etiquette
- Experience handling B2B customer accounts
- Basic familiarity with Jira or ServiceNow

Advantages & Culture Highlights

- Work with a truly global client portfolio—gaining exposure to enterprise-scale CX challenges across continents.
- Collaborative, fast-paced environment where initiative and empathy are rewarded.
- Structured career pathways into CX leadership, global account management, or regional operations roles.

📌 International Customer Relations Executive (Ahmedabad)
🏢 Devdort
📍 Ahmedabad