16 Sep
|
LivSpace
|
Gurugram
– Multiple Positions |Interior Designer | Sales &
- Design Position: Interior Designer – Sales &
- Design Experience: 2+ Years Industry: Home Interiors / Modular Kitchen &
- Wardrobes Location: Gurgaon, Delhi NCR Employment Type: Full-Time Reporting To: Store Manager / Design Manager Role OverviewWe are looking for a result-oriented Interior Designer with 2+ years of experience in residential interiors, modular kitchens, wardrobes, and home interior solutions. The role is a combination of Design + Customer Management + Sales , where the candidate will be responsible for managing customers from initial briefing through design presentations, M1/M2 meetings, BOQ, negotiation, and final conversion. The candidate should have a strong commercial mindset and be comfortable working against monthly revenue, conversion, meeting, and order-value targets . Key Responsibilities1. Lead Management &
- Customer BriefingTake ownership of assigned leads from the first interaction until conversion. Connect with customers within defined TAT and conduct detailed requirement briefing. Understand customer requirements, lifestyle, preferences, budget, timeline, and scope of work. Ensure 100% quality briefing is completed and accurately updated in the CRM. Qualify leads based on project readiness, budget, scope, and buying intent. Maintain regular follow-ups and ensure no qualified lead is left unattended.
- M1 &
- M2 Meeting ManagementSchedule and conduct M1 meetings with qualified customers within the defined timeline. Convert M1 meetings into meaningful design discussions and progress customers towards M2. Conduct M2 meetings with well-prepared designs, layouts, specifications, and commercial proposals. Drive customer decision-making through effective design presentations and solution selling. Maintain high M1-to-M2 progression and meeting-to-order conversion.
- Design &
- Solution SellingDevelop 2D/3D designs for modular kitchens, wardrobes, bedrooms, living rooms, and other home interior requirements. Create designs based on customer requirements while balancing aesthetics, functionality, and budget. Present design concepts professionally and explain materials, finishes, accessories, hardware, and functionality. Use design as a tool to demonstrate value and drive customer conversion.
Recommend relevant upgrades and additional solutions to increase the overall project scope and ticket size.
- BOQ &
- Commercial ManagementPrepare accurate and detailed BOQs and quotations based on approved designs. Ensure there are no major discrepancies between design, BOQ, and final scope. Explain BOQ, pricing, materials, specifications, and inclusions/exclusions clearly to customers. Manage design revisions while protecting project commercials and timelines. Coordinate with internal teams to ensure accurate pricing and feasibility. Drive closure of commercial discussions and obtain customer confirmation/approvals. 5.
Sales
Conversion &
- Revenue AchievementTake ownership of lead-to-order conversion and monthly revenue targets.
Drive customers through the complete sales funnel: Lead → Briefing → M1 → M2 → BOQ → Negotiation → Booking/Order Identify customer objections and provide effective design and commercial solutions. Follow up systematically with customers until closure. Achieve defined conversion %, revenue, booking, and order-value targets . Focus on improving conversion at every stage of the funnel.
Maximize Average Order
Value (AOV) through upselling and cross-selling. Generate additional business opportunities from existing customers and references. 6.
Customer
ExperienceAct as the primary design point of contact for assigned customers. Build trust and establish strong customer relationships. Ensure timely communication and regular updates. Manage customer expectations regarding design, pricing, timelines, and scope. Ensure a smooth transition from sales/design to execution. Maintain high customer satisfaction throughout the journey. 7.
Internal
CoordinationCoordinate with Store Managers, Sales Managers, Project Managers, Production, and Installation teams. Ensure all customer approvals and design documents are completed before handover. Participate in review meetings and pipeline discussions.
Maintain accurate CRM updates and ensure all sales stages are correctly marked. Take ownership of pending actions and ensure timely closure.
Key Performance
Indicators (KPIs)The candidate will be evaluated on both design quality and business performance . KPIExpected FocusLead Briefing90–100% timely & quality briefingM1 MeetingsAchievement as per assigned lead funnelM2 MeetingsStrong M1 → M2 progressionBOQ GenerationTimely & accurate BOQsLead ConversionAchievement of defined conversion targetRevenueAchievement of monthly revenue targetAverage Order ValueConsistent improvementUpsellingIncrease in project scope/valueCustomer Follow-up100% active opportunities followed upCRM HygieneAccurate and timely CRM updatesCustomer SatisfactionHigh-quality customer experience Candidate RequirementsExperienceMinimum 2 years of experience in Interior Design / Modular Kitchen / Wardrobe / Home Interiors.
Experience in a sales-oriented interior design environment will be strongly preferred. Candidates with experience in branded home-interior companies will have an advantage.
Technical
SkillsAutoCAD SketchUp / 3D design software Knowledge of modular kitchens and wardrobes Knowledge of materials, laminates, hardware, accessories, and finishes Understanding of measurements, layouts, elevations, and technical drawings Ability to prepare and understand BOQs Business &
- Soft SkillsStrong sales and conversion orientation Excellent customer communication and presentation skills Strong negotiation and objection-handling ability Good commercial understanding Strong follow-up discipline Target-oriented and comfortable working with monthly KPIs Ability to manage multiple customers simultaneously Strong ownership and accountability Valuable coordination and teamwork Ideal Candidate ProfileWe are looking for someone who thinks beyond "designing a beautiful space" and understands that the role is to convert customer requirements into a successful business outcome .
The ideal candidate should be able to: Understand → Brief → Design → Present → Build Value → Generate BOQ → Negotiate → Convert → Deliver a Great Customer Experience A candidate with a strong combination of Interior Design + Sales + Customer Handling + Commercial Acumen will be preferred.
📌 Interior Designer (Gurugram)
🏢 LivSpace
📍 Gurugram