- Robust hands‐on experience with: - Intel EMA server deployment and configuration - Intel AMT‐enabled device management - OOB remote troubleshooting and recovery - Good understanding of: - Windows enterprise endpoints - Networking fundamentals (ports, certificates, DNS) - PKI and secure authentication models - Experience working with: - Intune and/or SCCM ecosystems - ServiceNow or similar ITSM platforms - Familiarity with: - VIP / executive support models - Remote and distributed workforce environments
Process & Operational Skills
- ITIL Incident, Problem, and Change Management - Experience supporting P1/P2 incidents - Understanding of audit and security compliance requirements
Key Responsibilities*
Intel EMA Design & Implementation
- Design and deploy Intel EMA in enterprise EUC environments - Configure EMA server, device onboarding, and access models - Define personas and supported use cases (VIP, remote users, break‐fix)
Remote Support & Device Recovery
- Act as SME for out‐of‐band endpoint recovery - Support remote troubleshooting when OS, VPN, or network is unavailable - Reduce onsite visits and device replacement through remote recovery
Operational Support & Incident Handling
- Serve as L3 escalation for Intel EMA related incidents - Support Service Desk and EUC teams during major incidents - Develop standard recovery playbooks
Security, Access & Governance
- Enforce secure access controls for EMA usage - Maintain audit logs and compliance evidence - Participate in security reviews and risk assessments
Documentation, Automation & Improvement
- Create SOPs, runbooks, and knowledge articles - Identify automation opportunities within EMA workflows - Continuously improve device recovery success rates
📌 Intel EMA SME (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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