Job Role:- Hospital Front Office Manager

:-

- OPD Management: Ensure smooth functioning of the Outpatient Department, including patient registration, appointment scheduling, and coordination with medical staff.
- Lobby Management: Supervise the lobby area, ensuring a welcoming and organized environment for patients and visitors.
- Patient Experience: Enhance patient experience by addressing concerns, providing information, and ensuring timely service delivery.
- OP Billing: Oversee outpatient billing processes to ensure accuracy and efficiency.
- Patient Area Management: Manage patient waiting areas, ensuring cleanliness, comfort, and a positive environment.
- Team Handling: Lead and manage a team of front office staff, providing guidance, training, and performance evaluations.
- IPD Management: Ensure smooth functioning of the IP Department, including patient registration, Facility management, Counselling, Admissions and coordination.
- TPA & Counselling :



Handle team of counselling & insurance registrations for smooth function and facilitation to the patients and relative to avail cashless services.

Key Responsibilities:
- Monitor and improve patient flow and reduce waiting times.
- Address and resolve patient complaints and issues promptly.
- Collaborate with other departments to ensure seamless patient care.
- Maintain up-to-date knowledge of hospital policies and procedures.
- Ensure compliance with health and safety regulations.
- Implement and monitor service quality standards.

Requirements:
- Education: Bachelor's degree in Hospital Management, Business Administration, or related field.
- Experience: Minimum 3 years of experience in a similar role within a hospital setting.

- Skills
- Excellent communication and interpersonal skills.
- Solid organizational and multitasking abilities.
- Ability to lead and motivate a team.
- Proficiency in hospital management software and MS Office.
- Joining:- On immediate basis.
- Mail ID- [email protected], [email protected]

📌 Hospital Front Office Manager (Jabalpur)
🏢 Sukh Sagar Medical College And Hospital (SSMCH)
📍 Jabalpur