Job DescriptionPepper Content (www.Peppercontent.Io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 150,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem.

NWe are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators, and simultaneously scale up our existing services. We are looking for a Vertical Service Delivery Head who can handle a large portfolio of customers and work as part of the Account Management function at Pepper.

This would involve a lot of in-person customer interaction and sales efforts on the individual's part and will involve building and managing a team.

NWe're looking for someoneenthusiastic, comfortable with uncertainty, flexible, outstanding with people, understands our technical vision, and isn't afraid to roll up their sleeves and get their hands dirty.

NJob Responsibilities:

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- Cultivating solidrelationships with clients through the provision of exceptional after-sales service.
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- Creating a positive onboarding experience for new clients.
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- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
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- Maintaining an accuraterecord of all existing and potential clients.
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- Inspire repeat businessfrom clients.
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- Responding to client inquiries in a timely and professional manner.
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- Analyze performance data to offer clients data-driven business insights and at the same time use those insights to improve our service offerings
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- Ensure timely receivables and cash flow from clients
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- Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
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- Prepare timely team andclient updates on all stages of project processes.
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nThe ideal candidate must -

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- At least 12+ years of experience in account management/client services roles in digital marketing agency experience is a big plus.
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- Inspire repeat businessfrom clients.
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- Has experience of handling higher stakeholders at client end.
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- Has to be strategic with client growth and tactical with deliveries
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- Has managed portfolio of 10Cr and above
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- Managed teams of 5 and above
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- Knows business know howlike PnL management
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- Have excellent verbal, written communication, and presentation skills.
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- Have a willingness to be flexible: Works beyond what is described in the .
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- Understand the market and competitor activities
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- Be able to seek out theappropriate contact in a targeted organization
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📌 Hiring: Vertical Service Delivery Head (Alibag)
🏢 Pepper
📍 Alibag