Select Source International is looking to hire US Employee Care Executive.

Experience: 6months to 2 years (only relevant exp will be considered)

Location: Gurgaon (fully onsite)

Shift: Night (both sides cabs are provided)

Key Skills & Requirements

- Excellent communication and interpersonal skills, with the ability to effectively communicate with employees and address their questions, concerns, and requests.
- Strong attention to detail, with the ability to review employee records, identify discrepancies, and coordinate with the appropriate teams for resolution.
- Good understanding of U.S. employment practices, company policies, employee benefits, leave policies, and general HR processes.
- Ability to manage multiple employee requests, cases, and HR activities while meeting deadlines.
- Strong follow-up and organizational skills to ensure employee concerns and requests are addressed accurately and on time.
- Ability to maintain confidentiality when handling employee information and sensitive HR matters.
- Strong problem-solving skills with the ability to work independently and escalate complex employee-related issues when required.
- Ability to work effectively in a fast-paced workplace and coordinate with multiple internal teams.

Key Responsibilities

- Serve as a primary point of contact for employees regarding HR-related questions, concerns, policies, benefits, payroll, attendance, leave, and other employment-related matters.




- Handle and resolve employee queries and concerns by coordinating with the appropriate internal teams, including Payroll, Benefits, HR, Delivery, and Management.
- Monitor employee attendance, timesheets, leave requests, and other employment-related activities and coordinate with employees and internal teams to resolve discrepancies.
- Support employees with benefits-related questions, including enrollment, changes, eligibility, and termination of benefits, as applicable.
- Coordinate employee extensions, changes in assignment, pay-rate updates, and other employment-related changes with the relevant internal teams.
- Maintain accurate employee records and ensure required documentation is completed and updated in the internal systems.
- Conduct regular employee touchpoints to understand employee concerns, improve engagement, and identify potential issues requiring attention.
- Assist with employee separations, including resignation documentation, final payroll coordination, benefits termination, and equipment return, as applicable.
- Work closely with the Delivery, Payroll, Benefits, Onboarding, and HR teams to ensure timely resolution of employee-related issues and provide a smooth employee experience.
- Maintain confidentiality and handle employee information and sensitive matters professionally and in accordance with company policies.

please share updated cv at [email protected]

📌 Hiring US Employee Care Executive ! (Gurugram)
🏢 Select Source International
📍 Gurugram