Job DescriptionThis role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance.

NKey Responsibilities:

N1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership.

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- Ensure consistentachievement of delivery commitments across all projects and accounts.
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- Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.
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- Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.
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nResource & Capacity Optimization.

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- Lead workforce planning, forecasting, project allocation, and utilization management.
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- Optimize resource deployment to maximize productivity while maintaining quality standards.
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- Eliminate operational inefficiencies and reduce non-billable effort.

Process

Excellence

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- Develop scalable delivery frameworks, SOPs, and best practices.
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- Improve throughput and turnaround times through Lean operational practices.
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- Standardize planning and execution methodologies across teams.
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nDigital & Automation Adoption

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- Partner with BIM,AI, and Digital Transformation teams to embed automation into core workflows.
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- Drive technology adoption to improve productivity, quality, and delivery speed.
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n- Identify opportunities for workflow digitization and process simplification.

N2. Quality Excellence & Continuous Improvement (30%) Build a Quality-First Culture

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- Transform qualityfrom an inspection function into an organizational mindset.
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- Ensure quality ownership remains within delivery teams and not solely with QC functions.
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- Promote prevention-based quality practices across all programs.
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nQuality ManagementFramework.

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- Strengthen and continuously improve Quality Management Systems (QMS).
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- Define quality standards, review mechanisms, and process controls.
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- Ensure adherence to internal and client-specific quality requirements.
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nRoot Cause Analysis & Corrective Actions

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- Institutionalize RCA methodologies to eliminate recurring issues.
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- Drive continuous improvement initiatives using data and quality metrics.
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- Create closed-loop feedback systems between production, QC, and customer teams.
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nQuality Performance Management Monitor and report:

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- First-Time-Right (FTR)
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- Rework %
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- Defect rates
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- Client escalations.
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- Customer satisfaction metrics
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n3. Productivity & Profitability Management (20%) Productivity Leadership

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- Establish productivity baselines and improvement targets across business units.
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- Develop measurement systems for output, efficiency, and utilization.
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- Drive continuous productivity improvements through process optimization and workforce capability enhancement.
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nOperational Efficiency.

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- Identify and eliminate process waste, delays, and effort leakages.
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- Improve delivery margins through effective utilization and workflow optimization.
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- Leverage automation andstandardization to increase overall throughput.
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nPerformance Analytics

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- Implement dashboards and KPI reviews for operational decision-making.
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- Conduct regular performance reviews with managers and team leaders.
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- Use predictive analytics for forecasting workload, capacity, and delivery performance.
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n4. Client Success & Business Growth (10%) Strategic Client Partnership

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- Develop strong relationships with key clients across the US and UK markets.
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- Understand client business objectives and align delivery strategies accordingly.
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- Act as a trusted operational advisor for delivery and quality improvement initiatives.
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nAccount Growth Support

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- Partner with Sales and Account Management teams to support account expansion.
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- Improve customer retention through consistent delivery performance and service excellence.
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- Identify opportunities for additional services, efficiencies, and value creation.
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nGovernance & Communication

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- Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).
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- Present delivery, productivity, quality, and growth metrics to clients and leadership teams.
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- Ensure transparent communication of risks, actions, and improvement plans.
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n5. People Leadership & Organization Development (5%)

NHigh-Performance Culture

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- Build a culture of accountability, ownership, discipline, and customer focus.
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- Establish clear performance expectations linked to delivery, productivity, and quality outcomes.
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- Drive recognition and performance management programs.
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nLeadership Development

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- Coach and mentor General Leads, Team Leads, and future managers.
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- Build leadership succession pipelines for organizational growth.
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- Develop capabilities aligned with future Delivery Head requirements.
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nCandidate Profile

NExperience

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- 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.
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- Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.
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- Proven track record of improving delivery performance, productivity, and customer satisfaction.
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nQuality & Process Excellence

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- Strong exposure to Quality Management Systems (QMS).
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- Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.
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- Experience building or leading a Quality Center of Excellence (COE)



is highly desirable.
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nCommercial & Operational Acumen

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- Strong understanding of utilization, productivity, project profitability, and operational metrics.
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- Experience with ERP andproject planning systems such as NetSuite, Deltek, or similar platforms.
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- Expertise in dashboard reporting and data-driven decision-making. Client Management
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- Experience working withinternational clients, particularly in US and UK markets.
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- Demonstrated success managing strategic client relationships and governance programs.
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nLeadership Competencies.

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- Results-oriented and execution-focused.
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- Robust problem-solving and decision-making capabilities.
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- High accountability andownership mindset.
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- Ability to influence stakeholders and lead organizational change.
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- Strong communication and team development skills.
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nSuccess Progression:

NPhase 1: Delivery Stabilization

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- Improve On-Time Delivery performance.
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- Strengthen Quality COE processes.
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- Increase First-Time-Right (FTR) metrics.
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- Improve resource utilization and delivery governance.
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nPhase 2: Productivity & Growth Acceleration

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- Drive measurable productivity improvements.
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- Reduce operational leakages and rework.
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- Embed automation and AI-driven workflows.
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- Support account expansion through exceptional delivery performance.
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nPhase 3: Enterprise Delivery Leadership

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- Lead multiple delivery functions and business units.
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- Own delivery, quality, productivity, and customer success at a broader organizational level.
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- Contribute to strategicplanning, capacity expansion, and organizational growth initiatives.
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- Demonstrate readiness for owing Operations responsibilities.
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nSuccess Definitionfor the Role A successful Operations Manager at Indovance consistently delivers:

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- On-Time Delivery Excellence
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- Best-in-Class Productivity & Utilization
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- Superior Quality & Customer Satisfaction
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- Scalable Business Growth Through Operational Excellence
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nAbout Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation.

Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website - https://www.Indovance.Com/.

📌 Hiring: Operations Manager - Delivery Excellence (India)
🏢 Indovance
📍 India