HCL Tech hiring for fresher candidates - Virtual Drive - Nagpur Location

Interview Date : 16-Sept-2026

Drive timing: 11:30 AM to 1:00 PM

Meeting Link

Microsoft Teams meeting

Join: https://teams.microsoft.com/meet/428399823413685?p=PUZ2NI9KkRJnExzcih

Meeting ID: 428 399 823 413 685

Passcode: 5GF9JZ6K

Hiring Alert |Customer Support | Nagpur

We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.

Role: Level 1 (Customer Service Representative)

Location: Nagpur

Shift: 24x7 Rotational

Week Offs: 2 Rotational Offs

Experience: Fresher

What Youll Do

Handle customer queries via calls,



emails, and tickets

Perform initial troubleshooting & issue resolution

Log and manage incidents using ticketing tools (ServiceNow preferred)

Ensure timely updates, follow-ups, and proper documentation

Escalate complex issues to higher support levels

Deliver high customer satisfaction

What Were Looking For

Robust communication skills

Basic IT troubleshooting knowledge

Willingness to work in rotational shifts

Freshers & early professionals are welcome

B.Tech, BCA, MCA and M.Tech not eligible

📌 HCL Tech Virtual Drive Fresher Hiring -Nagpur
🏢 HCLTech
📍 Nagpur