- 3+ years of hands-on managing Hadoop and the ecosystem technologies
- Proven expertise in testing opensource technologies for proof of concepts
- Experience configuring production clusters for multi-tenant platforms
- Experience with open-source data technologies like Hive, Trino(Presto), Spark, etc.
- Experience with cloud data technologies like Data Proc, GCS, GCP, Looker, Power BI
- Good understanding of Unix/Linux based operating system. Proficient in Linux, command-line tools, and general system debugging
- Perform knowledge-based recovery of incidents and events
- Communicate with end-users through both verbal and written communication channels
- Execute repeatable tasks that include maintenance, deployments, monitoring, etc.
- Engage and partner with other technology teams
- 1-2 years'
experience working in a service desk / operations center
- Basic understanding of ITIL
- Solid written and verbal communication skills
- Strong fundamentals of infrastructure and / or application technologies in an enterprise environment
- Excellent troubleshooting, problem solving, critical thinking, and communication skills
- Collaborating with application teams for Hadoop updates, patches, version upgrades when required
- Enhance post-incident processes and ensure artifacts such as post-incident summaries and root cause analysis documentation are completed to a consistent and high standard
- Evaluate and make use of availability monitoring, workflow automation and communications tools to reduce toil on our teams