Job Purpose

The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Clubs. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the Clubs team to enhance customer engagement and conversion.

Key Responsibilities

- Welcome and greet customers at the Club in a warm, professional, and courteous manner. - Maintain visitor records and ensure proper documentation as per company process. - Ensure the Club ambience, hygiene, and overall presentation meet brand standards. - Handle customer concerns or queries with empathy and escalate when required. - Support the sales team during events, site visits, and promotional activities at the club.

Eligibility & Requirements:

- Min. 1 year Experience in Guest Relations role in Hospitality.



- Excellent communication skills with strong customer-handling abilities. - Presentable personality with a high level of professionalism and grooming standards. - Experience in delivering premium/luxury customer service. - Ability to multitask and work in a fast-paced, customer-facing environment. - Proficiency in English and Hindi; knowledge of additional languages is an advantage.

Key Skills & Competencies:

- Exceptional interpersonal and communication skills - Customer-centric approach - Problem-solving and coordination skills - Team player with a proactive attitude - Robust service orientation and attention to detail

Pls share your resume at [email protected]

📌 Guest Relations Specialist (Faridabad)
🏢 BPTP
📍 Faridabad