- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.

- Provide personalized assistance and recommendations to enhance the guest experience.

- Handle VIP and repeat guests with special attention, ensuring their preferences are met.

- Coordinate with various departments (Housekeeping, Food & Beverage, Concierge, etc.) to fulfill guest requests.

- Ensure all guest complaints and concerns are addressed professionally and documented properly.

- Maintain a friendly and professional relationship with guests to encourage repeat visits.

- Gather and analyze guest feedback through surveys, reviews, and direct interactions.

- Maintain records of guest interactions, preferences, and complaints for future reference.

- Prepare daily reports on guest feedback, complaints, and service improvements.

Job Types: Full time, Permanent

Pay: ₹32,000.00 - ₹35,000.00 per month

Benefits

- Food provided

- Health insurance

- Leave encashment

- Provident Fund

Work Location: In person

📌 Guest Relations Executive (Kottayam)
🏢 Ranch at Big Banyan Vineyard u0026 Resort
📍 Kottayam