Company Description Wns Global Service Private Limited is a consumer services organization with operations in Pune, Maharashtra, India, and a growing presence in other major cities. The company focuses on delivering high-quality business process management and customer service solutions across diverse industries. Team members work in a structured, process-driven environment with access to training and development opportunities.

Wns values performance, collaboration, and service excellence, offering growth opportunities for individuals who want to develop leadership and operations management skills. The culture emphasizes professionalism, continuous improvement, and responsible client service.

Role Description The Group Manager role is a full-time, on-site position based in Delhi, India. This role is responsible for overseeing multiple teams or business units, ensuring operational targets, service quality, and client expectations are consistently met. Day-to-day responsibilities include managing team performance, monitoring key metrics, conducting reviews, and implementing process improvements.

The Group

Manager collaborates with clients and internal stakeholders, addresses escalations, and coordinates staffing, scheduling, and resource planning. The role also involves mentoring team leaders, supporting employee engagement,



and ensuring adherence to company policies, compliance standards, and best practices.

Qualifications

- Demonstrated experience in team leadership or operations management, preferably in business process management or customer service environments.
- Strong analytical and problem-solving abilities, with experience in tracking performance metrics and driving process improvements.
- Excellent communication and interpersonal skills, including the ability to manage escalations and collaborate with clients and internal stakeholders.
- Proven capability in people management, coaching, and conflict resolution, with a focus on fostering an inclusive and collaborative team culture.
- Solid organizational and time-management skills, with the ability to prioritize workload and manage multiple teams or projects simultaneously.
- Comfort with using office productivity tools and operations-related software; exposure to reporting and dashboard tools is beneficial.
- Bachelor’s degree in business, management, or a related field; relevant professional certifications in operations or project management are an advantage.
- Prior experience in a similar on-site leadership role in Delhi or other metropolitan locations is preferred but not mandatory.

📌 Group Manager (Delhi)
🏢 Wns Global Service PrivateLimited
📍 Delhi