- The ground staff are responsible for passenger service duties, which include the manning of check-in counters for departing passengers, as well as arrival and departure gates.
- To ensure passenger comfort, the ground crew is responsible for all cabin services.
- Passenger service agents are hired by airlines to attend to customers before, after, or between flights.
- Answering questions and assisting passengers with various needs.
- Taking reservations.
- Issuing tickets.
- Verifying passenger identification & printing boarding passes.
- Helping travellers to check in their baggage at ticket counters.
- Ensuring the delivery of baggage.
- Conducting security screenings of passengers and their baggage may be required as well.