About the Role The FSO Manager is a P&L-accountable; leadership role and one of the most senior hires Teceze will make in 2026. This person will own the entire GSS / Staffing tower — its revenue, delivery quality, team capability, sales strategy, and client relationships. They will report directly to the COO and be a key member of the Teceze leadership team, responsible for establishing the GSS / Staffing tower as a market-leading, profitable practice within three years.

Key Responsibilities

- Own full P&L; for the GSS / Staffing tower — revenue, gross margin, cost of delivery, and EBITDA contribution
- Set and execute the 3-year tower strategy: market positioning, service portfolio, pricing, and growth targets
- Build and lead the delivery and sales team for the tower — recruit, develop, and retain top talent
- Develop and own key client relationships for the tower's top 10 accounts
- Drive new business development — partnering with the sales function on GTM strategy, bid leadership, and account growth
- Establish the Centre of Excellence (CoE) for the tower — best practices, tooling, automation, and IP development
- Manage partner and OEM relationships relevant to the tower
- Report weekly to the COO: P&L;, delivery performance, pipeline, people, and risks
- Represent the tower in the Teceze leadership team and at board/investor level when required
- Ensure all delivery meets SLA, CSAT, and compliance requirements across all geographies

Essential Requirements

- 12+ years of experience in IT services,



with deep expertise in GSS / Staffing services
- Proven P&L; ownership experience at a practice, BU, or division level in a technology services organisation
- Track record of building and scaling service delivery teams in a managed services or consulting environment
- Strong commercial capability — experienced in bid leadership, commercial negotiation, and contract management
- Demonstrated ability to grow revenue: existing account expansion and recent logo acquisition
- Executive presence — able to engage credibly at CxO and board level with enterprise clients
- Experience managing multi-geography delivery teams (India + global)
- Strong network in the Indian IT services market — partner, client, and talent ecosystem

Preferred / Nice-to-Have

- Relevant technical certification or vendor certification in GSS / Staffing (e.g., NASSCOM/SIA leadership experience)
- Experience at a Tier 1 or Tier 2 IT services company (HCL, Infosys, Wipro, Tata, NTT, Kyndryl, DXC, Capgemini)
- Established network with enterprise CISOs, CTOs, or IT Directors in the target market

How Success Will Be Measured (First 6 Months)

- Tower revenue growth: ≥20% YoY in Year 1
- Gross margin maintained ≥45% across all delivery engagements
- 3 new logo wins attributable to the Practice Head's direct leadership within first 12 months
- Team NPS (internal) ≥70 — the Practice Head is a leader people want to work for
- Tower CoE established with at least 2 documented service innovations or automation wins within 6 months

📌 Global FSO Manager (Chennai)
🏢 TECEZE
📍 Chennai