About the Role The Guest Service Associate will be responsible for delivering exceptional guest experiences while efficiently managing front office operations. The ideal candidate should have prior experience in a 5-star hotel/resort and possess strong communication and guest-handling skills.
Key Responsibilities
- Welcome and assist guests throughout their stay with a warm and professional approach.
- Handle check-in and check-out procedures efficiently.
- Manage guest requests, queries, and complaints and ensure timely resolution.
- Coordinate with Housekeeping, F&B;, Reservations, and other departments for smooth guest services.
- Maintain accurate guest records and ensure adherence to Front Office SOPs.
- Assist with room allocations, billing, and other front office procedures.
- Promote hotel facilities and services to enhance the guest experience.
- Ensure a high standard of grooming, communication, and skilled conduct.
- Maintain strong knowledge of the resort, its facilities, and local attractions.
Eligibility & Requirements
- Minimum 1 year of relevant experience in a 5-star hotel/resort is mandatory.
- Degree or Diploma in Hotel Management/Hospitality is mandatory.
- Excellent verbal communication and interpersonal skills.
- Robust guest-handling and problem-solving abilities.
- Good grooming and professional presentation.
- Willingness to work in shifts, including weekends and public holidays.
- Candidates with experience in luxury resorts will be preferred.
What We Offer An opportunity to build your career with The LaLiT Golf & Spa Resort Goa and work in a premium luxury hospitality environment with opportunities for professional growth and development. Pay: ₹8,086.00 - ₹23,886.31 per month
Benefits
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
📌 Front Office Associate (Canacona)
🏢 The Lalit Suri Hospitality Group
📍 Canacona
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