- Outbound Calling: Making calls to prospective clients, leads, or partners to introduce services, share information, or follow up on inquiries.
- Inbound Call Management: Answering incoming calls professionally, addressing client queries, and routing calls to the appropriate departments or personnel.
- Lead Generation &
- Qualification:
Assessing caller requirements, qualifying potential leads, and documenting their interests or concerns.
- Appointment Scheduling: Booking meetings, consultations, or callbacks between clients and senior management or sales teams.
- Follow-ups &
- Feedback:
Conducting follow-up calls with existing clients to ensure satisfaction and gather feedback.
2.
Office
Administration &
- Support
- Front Desk Management: Welcoming visitors,
handling front-office operations, and maintaining a skilled reception area.
- Data Entry &
- CRM Management:
Updating customer details, call logs, interaction histories, and lead statuses accurately in the company database or CRM.
3. Coordination &
- Reporting
- Daily Activity Reporting: Providing supervisors with regular updates on call volumes, conversion rates, and pending administrative tasks.
- Office Inventory Management: Monitoring office supplies, stationery, and utility requirements, and coordinating restocking when necessary.