- Manage end-to-end Chargeback and Dispute Resolution processes.
- Oversee daily Settlement Operations and ensure timely merchant and banking settlements.
- Handle Reconciliation (Transaction, Settlement, Merchant, and Bank Reconciliation) activities.
- Monitor operational KPIs and ensure adherence to defined SLAs.
- Identify process gaps and implement operational improvements and automation initiatives.
- Coordinate with internal teams such as Risk, Nodal, Finance, Product, Technology, and Banking Partners.
- Ensure compliance with regulatory and company policies.
- Lead, mentor, and manage the operations team, ensuring productivity and performance.
- Prepare MIS reports, dashboards, and operational reviews for senior management.
- Handle escalations and drive issue resolution within defined timelines.
- Solid analytical, problem-solving, and stakeholder management skills.
- Proficiency in Excel, reporting tools, and operational dashboards.