Position Title

Finance Manager Shared Services (Pune)

Department

Financial Control

Reporting Line

Head of Shared Services/Country Head

Direct Reports

AP/AR Manager

Location

Pune

DBG HEALTH PURPOSE

Our vision at DBG Health is to enhance the health and well-being of all patients and consumers, by providing affordable access to health, wellness, and beauty products that improve the quality of their lives.

DBG HEALTH VALUES

All employees are expected to demonstrate the DBG Health PACT Values of Pioneering, Accountability, Collaboration and Tenacity when carrying out the accountabilities and responsibilities of their role.

Further details about DBG Health PACT Values and Behaviours can be found on People Hub.

POSITION PURPOSE The Finance Manager Shared Services (Pune) is responsible for the day-to-day leadership and delivery of the Pune Finance Shared Services team, ensuring AP and AR activities are executed accurately, efficiently and within agreed service levels.

The role will manage daily priorities, workload and performance across the Pune team, while building capability, accountability and a high-performance culture. The role will work closely with the Head of Shared Services to continuously improve processes, strengthen controls and ensure consistent service delivery to the Group

ACCOUNTABILITIES AND RESPONSIBILITIES

1. Finance Operations & Daily Execution - Role - 25%

Lead the day-to-day operation of the Pune AP and AR function, ensuring all activities are completed accurately, efficiently and within agreed timelines.

- Set and manage daily priorities across the team, ensuring critical activities, deadlines and stakeholder requirements are clearly understood and delivered.
- Monitor workload and capacity across the team and appropriately allocate work to ensure balanced and effective execution.
- Maintain strong oversight of AP and AR processing, including invoice processing, payments, collections, reconciliations, settlements and other transactional finance activities.
- Ensure month-end activities are completed accurately and on time, with appropriate preparation and planning across the team.
- Proactively identify operational issues, bottlenecks and risks and take action to resolve them before they impact service delivery.
- Act as the key escalation point for complex operational matters within the Pune Shared Services team.
- Ensure high standards of accuracy, timeliness and customer service are maintained every day.

2. Team Leadership & Capability - Role 25%

- Lead, manage and develop the Pune Shared Services team of approximately 12 AP and AR team members.
- Establish clear expectations around performance, accountability, quality and service delivery.
- Conduct regular team meetings and performance reviews to ensure priorities, issues and expectations are understood.
- Develop team capability through coaching, training, knowledge sharing and on-the-job development.
- Identify capability gaps and implement appropriate development plans to build a strong and sustainable team.
- Foster a culture of accountability, collaboration, continuous improvement and customer focus.
- Identify and develop high-performing team members and support succession planning within the Pune function.
- Manage performance issues proactively and in accordance with company policies and processes.
- Build strong engagement across the Pune team and create an environment where team members understand how their work contributes to the broader Finance function.

3. Financial Controls, Quality & Compliance - Role 25% Ensure AP and AR activities are completed in accordance with Group policies, procedures, controls and accounting requirements.

- Maintain strong oversight of transactional controls and ensure appropriate segregation of duties and approval processes are followed.
- Review and monitor reconciliations, exception reports and other key control activities.
- Identify control weaknesses,



recurring errors and process risks and implement appropriate corrective actions.
- Ensure audit requests and supporting documentation are completed accurately and within required timeframes.
- Work closely with Financial Control and other Finance stakeholders to resolve accounting, reconciliation and transactional issues.
- Ensure a strong control and compliance mindset is embedded within the Pune team.

4. Continuous Improvement & Efficiency - Role 10%

- Work closely with the Head of Shared Services and Continuous Improvement & Efficiency Lead to identify and implement process improvements.

• Identify opportunities to reduce manual processing, improve productivity, eliminate duplication and simplify ways of working.
- Support the implementation of automation, system enhancements and standardised processes across the Pune team.
- Ensure process improvements are effectively implemented and embedded into BAU operations.
- Encourage team members to identify and raise opportunities for improvement.
- Monitor the impact of process improvements on productivity, quality and service delivery.

5. Stakeholder Management & Service Delivery - Role 10%

Build strong working relationships with Australian Finance teams and key business stakeholders.

- Act as a key point of contact between the Pune Shared Services team and onshore Finance stakeholders.
- Ensure stakeholder requests and escalations are appropriately prioritised and resolved.
- Communicate proactively where deadlines, service levels or deliverables may be impacted.
- Establish a strong customer service mindset within the Pune team.
- Support the Head of Shared Services and AP/AR Manager in monitoring service levels and identifying opportunities to improve the Finance customer experience.

6. Engagement / Health, Safety and Wellbeing - Role - 5%

- Adhere to and undertake duties in accordance with DBG Health's Health, Safety and Wellbeing policies, procedures and systems.

• Act as an influential leader and business partner, collaborating across functions and constructively challenging existing practices to deliver better outcomes.
- Lead by example and contribute to a positive, inclusive and high-performing team environment.
- Embrace change and demonstrate agility when working through ambiguity and competing priorities.
- Build strong relationships and influence stakeholders at all levels of the organization.
- Ensure confidentiality is respected and maintained at all times.
- Participate in health and safety training and comply with relevant workplace safety requirements.
- Identify and report hazards and incidents in accordance with DBG Health policies and procedures.

POSITION REQUIREMENTS

Skills and Knowledge

- Strong understanding of end-to-end Accounts Payable and Accounts Receivable processes.
- Strong technical accounting knowledge and understanding of financial controls.
- Demonstrated ability to manage daily finance operations in a high-volume Shared Services environment.
- Strong ability to prioritise competing workloads and ensure critical deadlines are consistently met.
- Excellent attention to detail and commitment to accuracy and quality.
- Strong analytical and problem-solving skills, with the ability to identify root causes and resolve operational issues.
- Strong people leadership and team management capability.
- Demonstrated ability to coach, develop and motivate a team.
- Strong stakeholder management skills, particularly across offshore/nearshore and onshore operating environments.




- Ability to work effectively with senior Finance stakeholders and communicate complex issues clearly.
- Strong understanding of month-end finance processes and transactional controls.
- Demonstrated continuous improvement mindset with the ability to identify and implement process efficiencies.
- Strong systems aptitude and experience working with ERP and finance systems.
- Advanced Microsoft Excel skills, including the ability to analyse data, identify trends and develop reporting.
- Strong Microsoft Office 365 capability.

Desirable

- Experience with Business Central, NetSuite or other ERP platforms.
- Experience working with offshore or nearshore Shared Services models.
- Experience with Power BI, Power Automate or other reporting and automation tools.

Experience

- Minimum 7-10 years' experience in finance, accounting or Shared Services, including significant experience in AP and/or AR.
- Demonstrated experience managing a finance team and delivering high-quality operational outcomes.
- Proven experience leading a team in a high-volume, deadline-driven finance environment.
- Demonstrated experience managing month-end and other critical finance deadlines.
- Experience working with Australian or multinational Finance teams desirable.
- Proven ability to manage competing priorities and maintain high standards of execution.
- Demonstrated experience implementing process improvements and driving operational efficiencies.
- Experience managing performance, developing team capability and building high-performing teams.
- Ability to operate autonomously while maintaining robust alignment with the broader Finance leadership team.
- Strong commercial and service-oriented mindset.

Qualifications

- CA qualified required.
- Bachelor's degree in Accounting, Finance, Commerce or related discipline

Licences

N/A

Travel

Domestic and international travel as required.

KEY RELATIONSHIPS / STAKEHOLDERS

Internal Stakeholders

- Chief Financial Officer / Executive Finance Leadership
- Financial Control
- Financial Planning & Analysis (FP&A;)
- Tax
- Treasury
- Head of Shared Services
- Shared Services Continuous Improvement & Efficiency Lead
- Finance Shared Services Team Pune
- Finance Business Partners
- IT / ERP Team
- Supply Chain
- Australian Finance Teams
- People, Performance & Culture

External Stakeholders

- External auditors
- External advisors and consultants

DECISION MAKING Decisions this role makes alone

- Determine and allocate the daily workload and priorities across the Pune Shared Services team.
- Determine appropriate operational responses to routine AP and AR issues.
- Manage team performance, coaching, development and day-to-day people matters within delegated authority.
- Determine the appropriate approach to resolving routine stakeholder and transactional issues.
- Implement approved process improvements and changes within the Pune team.
- Prioritise resources to ensure critical Finance deadlines and service levels are achieved.

Decisions this role makes under guidance

- Significant changes to AP or AR processes, controls or operating procedures.
- Changes that may materially impact financial reporting or Group Finance policies.
- Significant system changes or automation initiatives.
- Material changes to team structure, capability or resourcing.
- Complex accounting matters requiring technical finance input.

Decisions this role escalates

- Material financial, operational, compliance or control risks.
- Significant or recurring service delivery failures.
- Material issues impacting month-end close or financial reporting.
- Significant people or performance matters requiring escalation.
- Issues that cannot be resolved within the Pune team or require intervention from the Head of Shared Services or broader Finance leadership.
- Any matter that may have a material impact on the financial performance, reputation, legal compliance or strategic objectives of DBG Health.

Direct financial accountability

N/A

📌 Finance Manager - Shared Services, Pune
🏢 Arrotex Services
📍 Pune