SECTION I: ROLE INTRODUCTION Outlines the basic information of the role. Job Title Executive – IT Reporting To Senior Manager - IT Location Gangaikondan Grade/ Level SD Job Objective To support and maintain IT infrastructure by ensuring smooth operation of systems, networks, and user support services, enabling uninterrupted business operations and productive issue resolution.
Key Responsibilities Responsibilities KPIs 1)
- Manage servers, networks, firewalls, and storage systems
- Ensure high availability of IT systems and network security
- Plan and implement IT upgrades and improvements
- - Handle critical IT issues and escalations
- Diagnose and resolve complex hardware/software problems
- Support plant systems and automation IT needs
3)
- Manage ERP systems (SAP/Oracle) and integrations
- Coordinate with cross-functional teams for system improvements
- Ensure data accuracy and system efficiency
4)
- Coordinate with IT vendors and service providers
- Manage IT procurement and asset tracking
SECTION VI: ROLE PROFILE REQUIREMENTS Education
- Bachelor’s Degree (Relevant to IT )
Experience
- 2 to 4 years of experience in IT infrastructure / support
- Experience in manufacturing / plant IT preferred
Competencies CORE COMPETENCIES LEADERSHIP/ BEHAVIORAL COMPETENCIES
- Network & Server Management
- ERP Systems (SAP preferred)
- Cybersecurity