Role & responsibilities

- Lead People Technology Support Operations for SAP SuccessFactors and related HR platforms.

- Build, mentor, and manage a high-performing L2/L3 support team.

- Own implementation, configuration, deployment, release management, testing, and production support activities.

- Manage integrations across HR, Payroll, IAM, Finance, and Enterprise systems.

- Drive Incident, Problem, and Change Management processes following ITIL best practices.

- Monitor and improve SLAs, KPIs, service quality, and operational efficiency.

- Collaborate with HR, Talent Acquisition, Security, Payroll, and external vendors.

- Ensure audit readiness, compliance, access governance, and documentation standards.

- Oversee the Enterprise Applications portfolio, including SuccessFactors, HR platforms, and Atlassian tools.

Preferred candidate profile

- 7+ years of experience in HR Technology,



HRIS, or People Systems leadership.

- Robust expertise in SAP SuccessFactors implementation, configuration, and support operations.

- Experience with Greenhouse, Beeline, SmartRecruiters, and HR ecosystem integrations.

- Strong knowledge of employee lifecycle processes (Joiner, Mover, Leaver).

- Proven experience managing global support operations, SLAs, KPIs, and continuous improvement initiatives.

- Experience establishing or supporting Global Capability Center (GCC) operations.

- Exposure to IAM, Security, Audit, Compliance, and Segregation of Duties (SoD) controls.

- Excellent stakeholder management, vendor management, and team leadership skills.

📌 Enterprise Applications Technology Lead (Hyderabad)
🏢 Deloitte US-India Offices
📍 Hyderabad