- To assist dispatch assistants in prioritizing the calls and deliveries on the basis of urgency of delivery
- To supervise prompt dispatch of the orders received within the specified time line of the organization
- To collect and provide the information to dispatch assistants for onward transmission to field staff regarding orders, traffic routes, traffic obstacles if any
- To review the data of each order and dispatch status in the computer system
- Provide field units with information about orders, traffic, obstacles and requirement
- To review the call logs in the log book