About Us DBakers is an integral part of Defence Bakery Private Limited , a legacy brand with over 60 years of excellence in the bakery and confectionery industry. Built on a robust foundation of quality, innovation, craftsmanship, and customer satisfaction, DBakers continues to bring high-quality baked products and contemporary culinary experiences to its customers. Roles &

Responsibilities Dispatch Management – Manage end-to-end dispatch from the central kitchen to outlets/sources, ensuring products are dispatched as per the approved schedule. Order & Billing Verification – Cross-check orders, quantities, SKUs, invoices/bills, and physical products before dispatch to ensure complete accuracy. Team Handling – Supervise the dispatch team, allocate daily responsibilities, monitor productivity, attendance, discipline, and ensure adherence to SOPs.

Shift

Management – Own the assigned shift, manage workflow and manpower, ensure timely dispatches, and complete proper shift handover.

Kitchen

Coordination – Coordinate with Production/Kitchen, Stores, Billing, Ordering, and Outlet teams to ensure products are ready and available as per dispatch requirements. Quality & Packing Checks – Ensure correct packing, labelling, product condition, quantity, and appropriate handling before products leave the kitchen. Reconciliation & Discrepancy Management – Track and report shortages, excesses, damages, returns, order mismatches,



and billing discrepancies; resolve them promptly.

Night

Shift & Operational Support – Be flexible to work rotational shifts, including night shifts for 15–30 days as per business requirements , and ensure smooth dispatch operations during the assigned shift.

Key Performance

Indicators (KPIs)Dispatch accuracy On-time dispatch percentage Order vs. dispatch accuracy Billing vs. physical dispatch accuracy Number of dispatch discrepancies Product damage/return percentage Team productivity and manpower utilisation Timely completion of shift handover Compliance with dispatch SOPs and documentation Shift & Working RequirementsWillingness to work in rotational shifts , including weekends and peak business periods. Employees may be required to work night shifts based on business requirements . Night shift deployment may be scheduled for 15–30 days , depending on operational requirements and manpower planning.

Shift timings and rotation will be determined by management based on the dispatch schedule and business needs. The candidate must be comfortable managing high-volume dispatch operations during night shifts . Ensure complete shift handover and closure of all pending dispatches, orders, and discrepancies.

Maintain operational discipline, team productivity, and dispatch accuracy throughout the assigned shift.

📌 Dispatch Supervisor (New Delhi)
🏢 Defence Bakery
📍 New Delhi