Job_Description":"

**Deputy Manager Stakeholder engagement and communications

Rishihood University | Sonipat, Delhi NCR

**About Rishihood University

Rishihood is **India first national transformation university. It prepares learners to solve the big problems of tomorrow. Our transformative education is built on three pillars:

- Personal Impact developing physical, intellectual, emotional, and spiritual strength.
- Professional Impact building real-world skills through industry-integrated, practice-based learning.
- **Public Impact fostering interdisciplinary thinking and a commitment to nation-building. At Rishihood, we nurture leaders who will transform themselves, their professions, and the nation.

**About the Role The University is establishing a formal Parent Engagement and Communication function for the first time. The role holder will be responsible for helping design, establish, and operationalise the Universitys parent communication ecosystem from the ground up.

The role combines parent engagement, communication, coordination, content development, service operations, and data-driven improvement. The individual will serve as an important interface between parents and the University, ensuring that parents receive timely, accurate, consistent, and meaningful communication while enabling the University to understand and respond effectively to parent needs.

The role will also contribute to the eventual establishment of a formal Parents Office within the University.

**Key Responsibilities

**1. Establishing the Parent Communication Function





- Assist in designing and establishing the Universitys parent communication framework, processes, and protocols.
- Develop standard operating procedures (SOPs) for handling parent communication and queries.
- Establish communication channels, escalation mechanisms, response protocols, and service standards for parents.
- Create and maintain a central repository of parent-related information, communication templates, FAQs, policies, and resources.
- Identify recurring parent concerns and work with relevant University departments to develop systemic solutions.
- Continuously improve the parent communication experience based on feedback, data, and operational learnings. **2. Parent Orientation & Engagement
- Plan and coordinate Parent Orientation Programmes for recent and existing parents.
- Develop orientation agendas, presentations, briefing material, FAQs, and communication collateral.
- Coordinate with academic, student affairs, residential life, finance, admissions, career services, and other relevant stakeholders for orientation programmes.
- Manage the end-to-end logistics and communication for parent orientation sessions.
- Collect and analyse parent feedback following orientations and recommend improvements. **3. Parent Handbook & Communication Content




- Develop and maintain the Universitys Parent Handbook as a comprehensive guide to the Universitys academic, residential, administrative, and student-support ecosystem.
- Coordinate with different departments to ensure information published in the handbook is accurate and current.
- Develop FAQs and explanatory guides addressing common parent questions.
- Create communication templates for important parent-facing announcements and updates.
- Ensure that parent communications are clear, consistent, empathetic, professional, and aligned with the Universitys communication standards. **4. Parent Email Management & Query Resolution
- Manage the Universitys designated Parents Email ID / Parent Helpdesk.
- Receive, categorise, acknowledge, track, and respond to parent queries.
- Resolve queries that fall within the roles scope and coordinate with the appropriate University stakeholder for queries requiring departmental intervention.
- Maintain a query-tracking mechanism to ensure that no parent query is missed or left unresolved.
- Monitor and improve the turnaround time (TAT) for parent queries.
- Establish escalation mechanisms for delayed, sensitive, or unresolved cases.
- Maintain a database of recurring queries and develop FAQs or process improvements to reduce repetitive queries.****

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Deputy Manager - Stakeholder Engagement and Communications (Sonipat)
🏢 Rishihood University
📍 Sonipat