Company Description Healing Words is a support-centered organization dedicated to offering hope, healing, and personal transformation. The team provides compassionate guidance for individuals facing depression, anxiety, fear, heartbreak, and loss. Through shared wisdom, practical lessons, and empathetic support, Healing Words helps community members cultivate self-love, self-acceptance, and self-forgiveness.

With a deep understanding of the human experience, the organization aims to illuminate paths toward emotional well-being and wholeness for people in need of support.

Role Description The Customer Support Specialist is a full-time, on-site role based in Dharmapuri. In this role, the specialist responds to customer inquiries across various channels, offers clear information about Healing Words’ services, and ensures a supportive and respectful experience for each person. Day-to-day tasks include resolving issues, documenting interactions, escalating complex concerns to relevant team members, and following up to confirm resolution and satisfaction.

The specialist collaborates with internal teams to improve service processes, provides basic technical support related to platforms or tools used by customers, and maintains accurate records in customer support systems.



This position requires consistent, empathetic communication and a focus on building trust with individuals seeking guidance and support.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving concerns in a service-oriented environment.
- Excellent Interpersonal Skills, including active listening, empathy, and transparent communication with diverse individuals.
- Foundational Technical Support abilities, such as assisting users with account access, basic troubleshooting, and navigation of digital platforms.
- Solid Analytical Skills to understand customer issues, identify patterns, and recommend improvements to support processes.
- Previous experience in customer-facing roles in counseling, wellness, healthcare, or similar support-focused fields is beneficial.
- Ability to maintain confidentiality, manage sensitive conversations, and adhere to organizational guidelines and policies.
- Proficiency in written and spoken English; fluency in local languages is an advantage.
- Minimum of a high school diploma or equivalent; further education in psychology, social work, communications, or related areas is a plus.

📌 Customer Support Specialist (India)
🏢 Healing Words
📍 India