We are looking for a Customer Support Executive with excellent communication skills, a pleasant and confident voice, and strong convincing and customer-handling abilities. The ideal candidate should be comfortable speaking with customers, understanding their requirements, confidently explaining products and solutions, and guiding them toward the right outcome.

Key Responsibilities Handle customer queries primarily through phone calls, along with WhatsApp/chat and email.

Manage inbound and outbound calls and communicate with customers in a polite, warm, confident, and qualified manner.

Have the ability to convince and persuade customers effectively, especially when assisting with purchases, abandoned checkouts, delivery issues, or other order-related concerns.

Follow up on abandoned checkouts and proactively speak with customers to understand their concerns and help them complete their orders.

Handle order tracking, returns, exchanges, cancellations, and delivery-related issues.

Monitor RTO (Return to Origin) orders, contact customers when required, and coordinate with courier partners to reduce avoidable RTOs.

Use basic computer skills to search, identify, and retrieve relevant customer/order/product information and clearly communicate the required information to customers.





Maintain accurate customer records, call logs, follow-up details, and reports.

Coordinate with the E-commerce, Warehouse, and Logistics teams to resolve customer issues efficiently.

Follow up on pending issues and ensure timely resolution and closure.

Deliver a consistently positive customer experience while maintaining professionalism and patience.

Most Important

Requirements Pleasant, sweet, and confident voice with clear pronunciation.

Excellent convincing and persuasion skills — the ability to influence customers positively and confidently.

Strong verbal communication and customer-handling skills.

Confidence in speaking with customers over the phone.

Good listening skills and the ability to understand customer requirements quickly.

Basic computer skills and the ability to find relevant information quickly and share it accurately with customers.

Ability to handle multiple calls, follow-ups, and customer issues efficiently.

Basic knowledge of e-commerce and order management is preferred.

Prior experience in customer support, telecalling, e-commerce, or sales is an advantage.

- Freshers may be considered if they have excellent communication, confidence, and convincing ability.

📌 Customer Support Executive (Pune)
🏢 HS Jewels
📍 Pune