? WE’RE HIRING! ?

? Position: Customer Support Executive – Chat & Ticket Process

We are looking for genuine, dedicated and responsible candidates to join our customer support team.

? Location: Swargate, Pune

? Work Mode: Work From Office / Work From Home

? Process: 24/7 Chat & Ticket Support

? Shift: Rotational Shifts

? Week Off: Rotational Week Off

? Job Responsibilities

✅ Handle customer/learner queries through Chat & Support Tickets ✅ Provide accurate and professional responses

✅ Create, update and manage support tickets

✅ Resolve queries as per process guidelines

✅ Follow SLA, quality and escalation guidelines

✅ Manage multiple chats/tickets efficiently

✅ Maintain proper ticket updates and documentation

? Required Skills

✅ Good written communication skills ✅ Basic computer knowledge

✅ Positive typing speed and accuracy





✅ Ability to handle multiple tasks

✅ Good problem-solving skills

✅ Patience and a customer-friendly attitude

✅ Willingness to work in rotational shifts

? Freshers & Experienced Candidates – Both Can Apply!

? Important: For Work From Home, a personal laptop and reliable Wi-Fi/internet connection are required.

⭐ We are looking for genuine candidates who are serious about working, responsible, punctual and committed to the process.

? Interested candidates – WhatsApp only:

(phone hidden)

? Please DO NOT CALL. WhatsApp messages only.

? Send your Name + Location + Experience (Fresher/Experienced) on WhatsApp to apply.

📌 Customer Support Executive (Pune)
🏢 ADA Tech Solutions
📍 Pune