We are looking for a Customer Success Executive to support customers throughout their journey with our platform. The ideal candidate should have good communication skills, a customer-focused attitude, and an interest in technology and software platforms.

Key Responsibilities · Conduct platform demos for prospective and existing customers, explaining relevant features and use cases. · Manage customer onboarding and conduct training sessions to help customers effectively use the platform. · Prepare training materials such as user guides, videos, FAQs, and other documentation. · Conduct User Acceptance Testing (UAT) to identify issues, validate new features, and ensure the platform meets customer requirements. · Provide customer support through calls, messages, email, and other communication channels. · Build strong customer relationships through regular follow-ups, check-ins, and proactive engagement. · Collect customer feedback, requirements, and suggestions and communicate them to the relevant internal teams. · Handle customer complaints and coordinate with internal teams to ensure timely resolution. · Follow up on reported issues until they are successfully resolved and communicate updates to customers. · Monitor customer adoption and engagement and proactively assist customers in getting maximum value from the platform. · Maintain proper records of customer interactions, issues, feedback, and follow-ups.





Requirements · Any Bachelor's Degree or equivalent qualification. · 0–3 years of experience in Customer Success, Customer Support, Business Development, Software Implementation, QA, or a related role. · Excellent verbal and written communication skills. · Good interpersonal and customer-handling skills. · Good understanding of software applications and technology is mandatory, along with the ability to quickly learn and adapt to new software platforms. · Ability to conduct product demonstrations and training sessions. · Good problem-solving and coordination skills. · Willingness to travel to client locations for demos, onboarding, training, UAT, support, and other customer-related activities. · Willingness to learn current technologies and understand software products. · Ability to work independently as well as collaborate with internal teams.

Preferred Skills · Experience with SaaS/healthcare software platforms will be an advantage. · Basic knowledge of software testing/UAT is an added advantage. · Comfortable communicating with customers through calls, WhatsApp, email, and online meetings. · Strong follow-up and organizational skills. What We’re Looking For A proactive and customer-oriented professional who can understand customer needs, explain the platform clearly, coordinate internally, and ensure customers successfully adopt and use the product.

📌 Customer Success Executive (Kochi)
🏢 HealthSigns
📍 Kochi