Job Title: Customer Success Analyst

Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)

Location: Jubilee Hills, Hyderabad

Reporting To: Data Operations Manager

Why Join KJPGPL as a Customer Success Analyst?

-

Day shift role for a better work-life balance -

Competitive compensation in the market -

Prime office location in Jubilee Hills, Hyderabad -

Strong career growth opportunities -

Positive and employee-friendly work culture -

Opportunity to work with a trusted and reputed jewellery brand

About the Role

We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.

The ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.

Key Responsibilities

- Customer Interaction & Outbound Calling
- Make effective and productive outbound calls - Engage with customers based on assigned segments - Ensure adherence toKPI's such as Handling Premier Customers Profiles,



KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.
- Performance & Analysis
- Analyze call data and customer interactions to identify trends and areas for improvement - Improve customer experience and retention through actionable insights - Regularly update customer details and interaction notes - Validate and maintain the customer database

Qualifications

- Any Graduate - 1–6 years of outbound calling experience preferred - Experience in outbound call centre operations will be preferred - Proficiency in any two languages among Telugu, Hindi, and English preferred - Immediate joiners are preferred

Skills Required

- Strong customer service and relationship-building abilities - Basic knowledge of CRM tools - Customer empathy and attention to detail - Good voice modulation and listening skills

Compensation & Benefits

- Competitive salary with attractive incentives - Provident Fund (PF) - Paid leaves - Daily snacks - Yearly bonus - Health insurance - Learning and development opportunities - Friendly and supportive work workplace

Please contact me at +91 (phone hidden).

Please email me at [email protected].

📌 Customer Success Analyst (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad