Job Summary

We are looking for a customer-focused Customer Support Executive to handle customer queries through voice calls, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

- Handle inbound and/or outbound customer calls professionally.

- Understand customer queries and provide appropriate solutions.

- Resolve complaints and issues within defined timelines.

- Maintain accurate records of customer interactions.

- Follow company processes, quality standards, and call-handling guidelines.

- Escalate complex issues to the concerned team when required.

- Achieve assigned targets related to productivity, quality, and customer satisfaction.

Requirements

- Graduate in any stream.

- Excellent verbal communication and active listening skills.

- Good command of English and Hindi.

- Customer-oriented attitude with strong problem-solving skills.

- Comfortable working in a voice-based customer support setting.

- Basic computer knowledge and ability to work on CRM/tools.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Service Representative (Navi Mumbai)
🏢 Qgroups
📍 Navi Mumbai