Job Title: Customer Sales Associate – International Voice & Chat (Freshers) /n Location: Pune /n /n We are looking for enthusiastic and customer-oriented Graduate Freshers to join our International Voice & Chat process in Pune. This is an excellent opportunity to start your career in the BPO industry, where you will interact with international customers, resolve their queries, and provide a seamless customer experience through voice and chat support. /n Key Responsibilities /n /n

- Handle inbound and outbound customer interactions via voice and chat.

/n

- Understand customer requirements and provide appropriate solutions.

/n

- Deliver exceptional customer service while maintaining professionalism.

/n

- Ensure adherence to process guidelines, quality standards, and productivity metrics.

/n

- Accurately document customer interactions in the system.

/n





- Work collaboratively with the team to achieve business goals.

/n /n Eligibility Criteria /n /n

- Graduate freshers are eligible to apply.

/n

- Excellent verbal and written communication skills in English.

/n

- Robust customer service orientation and problem-solving skills.

/n

- Willingness to work in rotational shifts.

/n

- Basic computer knowledge and typing skills.

/n

- Candidates with prior BPO experience may also apply.

/n /n Work Schedule /n /n

- 5 days working

/n

- 2 rotational weekly offs

/n

- Rotational shifts (as per business requirements)

/n /n How to Apply /n Interested candidates can share their CV via WhatsApp. /n Contact Person: HR Khushboo Sethi /n Contact Number: (phone hidden)

📌 Customer Service Representative - Fresher (Pune)
🏢 WNS
📍 Pune