Job Responsibilities

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors. Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase,



SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures

• Minimize customer complaints and escalations by providing exceptional service and call control

Communication : We are looking for excellent communication skills Working mode : Work from office

Working hours : Shift will be in any of United States of America time zones . Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Interview : 2 Rounds

Cab facility : yes

Contract Duration : 1 year +

Interested candidates kindly share your updated resume to [email protected] / (phone hidden)

📌 Customer Service Representative (Bengaluru)
🏢 Adecco India
📍 Bengaluru