The ideal candidate loves talking to people and proactively solving issues. /n Whatsapp cv to (phone hidden) /n Eligibility- Min 6 Month of exp in Chat, Email, Voice & WhatsApp /n CTC- 25-30% Hike on current ctc plus night cab pick up /n Job Title: Customer Support Executive – Chat, Email, Voice & WhatsApp /n /n

- Customer Handling: Handle customer queries and complaints through voice calls, chat, email, and WhatsApp with professionalism and empathy.

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- Query Resolution: Understand customer concerns, provide accurate information, resolve issues within defined SLA/TAT, and ensure a positive customer experience.

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- Communication Skills: Demonstrate excellent English communication, typing, grammar, comprehension, and active listening skills across voice and non-voice channels.

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- Process & Compliance: Follow defined SOPs, quality standards, data-security guidelines, and escalation procedures while maintaining accurate customer records.

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- Performance & Flexibility: Achieve CSAT, QA, AHT, FCR, productivity, and response-time targets and be comfortable working in rotational shifts, including weekends/holidays, as required.

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📌 Customer Service Representative 11 (Pune)
🏢 ABRICKWRAPS CONSULTANCY
📍 Pune