Job Overview: -

We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and satisfactory experience for clients using our services. This role requires strong communication skills, problem-solving ability, and a commitment to delivering excellent customer support.

Responsibilities

- Respond to customer inquiries via phone, email, chat, or in person in a polite and skilled manner.

- Handle customer complaints, providing effective solutions and ensuring customer satisfaction.

- Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.

- Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.





- Keep up to date with product updates, services, and promotions to offer accurate information to customers.

Requirements

- Bachelor's Degree

- 1-3 years of customer service experience in the transportation, mobility, e-commerce, logistic or supply-chain industry

- Excellent written and verbal communication, presentation, and interpersonal skills

- Strong sense of initiative and customer service orientation

- Ability to adapt and achieve targets in a dynamic, fast-paced working environment

- Experience with the online marketplace is desirable

- Ideally a keen interest in the Ride-hailing industry

📌 Customer Service Executive (Ahmedabad)
🏢 Stonehill Solutions Private
📍 Ahmedabad