We are looking for a Customer Service Executive E Commerce to manage day-to-day customer queries and order-related coordination for our e-commerce business.
Key Responsibilities:
- Handle customer queries via WhatsApp, Email & Social Media
- Manage order-related queries, cancellations, refunds and complaints
- Coordinate with logistics partners for order bookings, RTOs, NDRs & delivery issues
- Resolve customer complaints and respond to queries on external portals/platforms
- Maintain accurate records and ensure timely resolution of issues
Work Schedule: 6 days a week | 1 weekly off
About Us
Mumbai-based food manufacturing company focused on confectionery products. We operate across D2C e-commerce channel,
with our products reaching customers through online platform.
Pay: ₹144,000.00 - ₹360,000.00 per year
Advantages
- Paid sick time
Ability to commute/relocate:
- Mumbai, Maharashtra (Mumbai, Mumbai Suburban District): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you okay to commute to Sewri. Mumbai ?