A strong CRM role isn't just about answering customer queries. It's about making sure customers get the right response, orders move smoothly, issues are resolved quickly, and relationships are maintained long after the sale.

We're hiring a Customer Relationship Manager to manage customer interactions, coordinate with internal teams, and ensure a smooth experience across the entire customer journey.

What the work looks like

You'll be the point of contact for distributors, dealers, retailers, and key customers — understanding their requirements, responding to queries, and ensuring timely follow-ups.

You'll coordinate with sales, operations, dispatch, and other internal teams to keep orders and customer requirements moving without unnecessary delays.

You'll also handle customer complaints, warranty and replacement requests, and after-sales concerns, making sure every issue is tracked through to resolution.

On the documentation side, you'll maintain accurate CRM records, prepare quotations and related documents, update customer information, and support campaigns, product launches, and other customer communication activities.

You'll also track follow-ups, customer concerns, and service-related data, helping the team identify recurring issues and improve customer retention and satisfaction.





We're looking for someone with

- 2–4 years of experience in CRM, Customer Support, Sales Coordination, or a similar role
- Bachelor's degree in any relevant field
- Robust communication and customer-handling skills
- Hands-on experience coordinating with sales teams, customers, and internal departments
- Experience handling orders, follow-ups, complaints, and after-sales requirements
- Good working knowledge of MS Excel and CRM software
- Strong follow-up, problem-solving, and organisational skills
- Ability to manage multiple customer requirements while maintaining accuracy and timelines

Why this one is worth a look

This role gives you exposure to the complete customer relationship cycle — from enquiry and order coordination to after-sales support and retention.

You'll work closely with multiple teams and customers, giving you the opportunity to build strong skills in CRM, sales coordination, customer service, communication, and business operations.

Details

Location: Tardeo, Mumbai

Job Type: Full-time, On-site

Experience: 2–4 years

Salary: Up to ₹40,000/month

Interested candidates can share their CV at:

[email protected]

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