Customer Relationship Manager (Noida)

Customer Relationship Manager (Noida)

16 Sep
|
Ear Solutions Private
|
Noida

16 Sep

Ear Solutions Private

Noida

CRM Executive /Manager – Key Responsibilities Handle inbound & outbound customer calls.

Schedule and coordinate patient appointments.

Follow up with patients for appointments, trials, payments, and feedback.

Maintain and update patient records in the CRM system.

Resolve customer queries and escalate issues when required.

Coordinate with Audiologists and Centre Managers for smooth patient service.

Maintain daily call logs and CRM reports.

Ensure excellent customer service and patient satisfaction. Requirements Graduate in any discipline.

1– 4 years of experience in CRM, Customer Support, Telecalling, or Healthcare.

Good communication skills in Hindi & English.

Basic knowledge of MS Office and CRM software.

Strong follow-up, coordination, and interpersonal skills.

Ability to multitask and work in a target-oriented setting.

📌 Customer Relationship Manager (Noida)
🏢 Ear Solutions Private
📍 Noida

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