Position: Customer Relationship Manager (CRM) – Real Estate

Location: Bandra, Mumbai

Job Type: Full-time, In-office

Working Days: Monday to Friday

Working Hours: 10:30 AM – 6:30 PM

Saturday: Work From Home

Experience: Prior experience in Real Estate CRM / Post-Sales Customer Relationship

Qualification: Graduate

Salary: Up to ₹9 LPA

About the Role

We are looking for a young, energetic and customer-focused Customer Relationship Manager (CRM) with prior experience in the real estate industry, preferably in a post-sales/customer servicing role.

The candidate will be responsible for managing customers throughout their post-booking journey, coordinating documentation, resolving queries, handling customer escalations, coordinating site visits and ensuring an excellent overall customer experience.

Key Responsibilities

- Manage customers after booking and act as the primary point of contact throughout their post-sales journey
- Build and maintain strong, long-term customer relationships
- Handle customer queries, concerns and complaints professionally
- Coordinate booking updates, documentation, payments, agreements and possession-related processes
- Coordinate with Sales, Accounts, Legal, Projects and other departments for customer resolutions
- Follow up with customers for pending documents, payments and formalities
- Maintain accurate customer records and follow-ups in the CRM system




- Schedule and attend customer meetings and site visits whenever required
- Proactively update customers regarding project developments, timelines and milestones
- Handle customer complaints and escalations tactfully
- Ensure a smooth customer experience from booking until possession/handover

Eligibility & Requirements:
- Graduate in any discipline
- Prior experience in Real Estate CRM / Post-Sales / Customer Relationship is strongly preferred
- Good knowledge of real estate post-sales processes, customer documentation and client servicing
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building skills
- Patient, composed and confident while handling different types of customers
- Strong problem-solving and query-resolution skills
- Ability to professionally manage customer complaints and escalations
- Good coordination and follow-up skills
- Presentable, confident and customer-oriented personality
- Basic knowledge of CRM software, MS Office and customer database management will be preferred

Working Schedule

Monday to Friday: 10:30 AM – 6:30 PM

Saturday: Work From Home

Sunday: Occasional site visits/customer meetings may be required depending on business requirements. Compensatory off will be provided accordingly.

Pay: ₹65,000.00 - ₹75,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Real Estate)
🏢 Rosentiques
📍 Mumbai City