Kohinoor Techno Business Solutions LLP is expanding its international support team. We are looking for a dynamic, detail-oriented Customer Experience Specialist to manage customer interactions across voice and digital channels for our US campaign.
Position Overview
Role Title: Customer Experience Specialist – Inbound Support
Shift Timings: 7:00 PM – 4:00 AM IST (US Hours)
Work Week: Monday to Friday (Fixed Weekends Off)
Employment Type: Full time, On-Site
Location: 2B, 3rd Floor, Todi Estate, Sun Mill Compound, Opp. Phoenix Mall, Lower Parel West, Mumbai – 400013
Core Responsibilities
- Multichannel Support: Deliver high-touch, empathetic assistance to inbound calls and email communications within established service levels.
- Issue Resolution: Diagnose root causes, process payment and notice inquiries, and execute accurate one-call solutions.
- CRM Management: Log customer touchpoints, update transaction logs, and maintain comprehensive interaction histories.
- Cross-Team Collaboration:
Coordinate across internal units to optimize response workflows and minimize callbacks.
Candidate Requirements
- Language Mastery: Exceptional verbal and written English communication skills.
- Experience: 1–2 years in customer service, client relations, or call center environments.
- Technical Skills: Operational proficiency in Microsoft Office, CRM software, and core digital office tools.
- Key Competencies: Strong active listening, analytical problem-solving, and a commitment to quality service delivery.
- Education: High school diploma or equivalent standard.
What We Offer
- Industry-competitive salary package
- Fixed weekend off schedule for work-life balance
- Merit-based career advancement opportunities
- Vibrant, high-performance workplace environment
Ready to advance your career? Apply today with your updated resume to connect with our talent team. Pay: ₹30,000.00 - ₹50,000.00 per month