Company Description ORN Journeys is re-engineering travel around the needs of the traveler, creating a seamless end-to-end experience rather than separate bookings for flights, stays, and activities. The company integrates mobility, accommodation, journeys, local operations, technology, and customer support into one organized system.

Europe is the first large-scale expression of this model, showcasing fixed departures and integrated operations. Through direct procurement, local teams, and a single accountable standard, ORN Journeys aims to make travel simpler, more accessible, and more reliable for diverse travelers.

Role Description As a Customer Experience Executive / Customer Support Executive at ORN Journeys, you will be responsible for supporting travelers before, during, and after their journeys, ensuring a smooth and positive experience at every step. You will handle customer inquiries and requests via phone, email, chat, and in person, resolve issues efficiently, and coordinate with internal teams such as operations, local partners, and technology to address traveler needs.

You will proactively share trip information, manage changes and updates to itineraries, and guide customers through ORN’s products and services. You will also collect feedback, identify recurring issues,



and collaborate with colleagues to improve processes and customer touchpoints. This is a full-time, on-site role based in Bengaluru.

Qualifications

- Strong customer service and communication skills, with the ability to handle inquiries, complaints, and feedback in a calm, solution-oriented manner.
- Experience in travel, hospitality, or related service industries, with an understanding of end-to-end travel journeys and customer expectations.
- Proficiency in using customer support tools, CRM systems, and collaboration platforms; comfort working with digital and mobile-first products.
- Ability to work in a fast-paced environment, manage multiple requests at once, and prioritize tasks effectively with attention to detail.
- Collaborative mindset, with the ability to work closely with operations, product, and local teams to resolve issues and enhance customer experience.
- Solid problem-solving and critical thinking skills, with a focus on continuous improvement and process optimization.
- Fluency in English; knowledge of additional Indian or European languages is an advantage.
- Bachelor’s degree in any discipline or equivalent practical experience in customer-facing roles.
- Flexibility to work shifts, weekends, or holidays as needed to support travelers across different time zones.

📌 Customer Experience Executive (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru