WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE Job Role: Customer Support Executive – Blended Process Work Mode: Work From Office Location: Gomti Nagar, Lucknow SALARY & SHIFT DETAILS Full-Time • Working Hours: 9 Hours • Rotational Shifts • Salary: ₹13,000 – ₹14,000 CTC/Month Part time • Timing: 7:30 PM – 1:30 AM • Salary: ₹6,000 – ₹7,000 In-Hand/Month JOB RESPONSIBILITIES • Handle inbound and outbound customer calls professionally • Understand customer queries, complaints and service requests • Provide accurate information and suitable solutions • Maintain a polite and professional communication style • Resolve customer issues within the defined TAT/SLA • Escalate complex issues to the concerned department • Update customer details and interactions in the system/CRM • Follow company policies, processes and quality standards • Achieve assigned quality,
productivity and customer satisfaction targets REQUIRED SKILLS • Excellent communication skills in English & Hindi • Good listening and interpersonal skills • Customer-service-oriented approach • Strong problem-solving ability • Basic computer knowledge • Ability to handle difficult customers professionally • Good time management and attention to detail ELIGIBILITY • 12th Pass / Graduate • Freshers and experienced candidates can apply • Candidates must be comfortable with rotational shifts • Candidates should not have any upcoming exams in the next 3 months INTERVIEW PROCESS 3 Rounds of Interview HR Round AI Test Operations Round Interview Timing: 10:00 AM – 4:00 PM Week-Off: Rotational