Customer Care Executive - Mohali & Hyderabad

Customer Care Executive - Mohali & Hyderabad

16 Sep
|
TP
|
Hyderabad

16 Sep

TP

Hyderabad

Roles and Responsibilities

- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and qualified manner.

- Provide accurate information about products/services to customers through effective communication.

- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.

- Maintain records of all interactions with customers using CRM software (Zoho).

- Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

- Excellent English language skills with good verbal communication abilities.

- 0-1 year of experience in BPO/customer care industry preferred but not mandatory.

- Strong listening skills with ability to understand customer requirements accurately.

- Basic computer knowledge with proficiency in MS Office applications.

📌 Customer Care Executive - Mohali & Hyderabad
🏢 TP
📍 Hyderabad

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